Chad leads technology for nearly 50,000 students, supports over 70,000 devices, and operates across one of the fastest-growing school districts in Texas.

This conversation explores what it really takes to lead IT at scale, where systems must work every day, and when they don’t, the impact is immediate.

In this episode, we cover:

• Why consistency matters more than quick fixes

• The reality of scaling IT in hypergrowth environments

• Leading under pressure when systems fail

• How to build a team culture around professionalism, respect, and kindness

• Why great leaders take responsibility when technology doesn’t work

One key idea from Chad: “Technology should work 100% of the time — and when it doesn’t, we take it personally.” This is a conversation about more than systems — it’s about leadership, accountability, and the human side of technology.